With the Enneagram, Our People and Our Company Grow

This year once again confirmed what we’ve long believed: successful projects depend on people who know exactly what they’re doing and why, who can name problems clearly, and who aren’t afraid of difficult conversations.

At ICE, we believe in self-management and in people’s natural motivation, not in top-down control. That’s why we don’t rely on rigid directives or complicated internal rules. We want everyone to carry their own anchor within themselves. 

To support these principles in a concrete way, we work with a tool called the Enneagram. 

The Enneagram is a model of human psychology that describes nine different personality types—each with its own way of perceiving the world, responding to stress, and finding motivation. It helps us better understand ourselves and others—why we react the way we do, what drives us, and what challenges us. In a work setting, it’s an invaluable tool for improving communication, collaboration, and leadership.

One of the core pillars of ICE culture is open, constructive feedback. That’s why we deliberately integrated Enneagram principles into our feedback training and throughout the training sessions, one shared “aha moment” kept appearing: 

“It never occurred to me that the way I give feedback might not work for the other person.” 

Understanding different motivations and communication styles turned out to be key to improving the effectiveness of our entire team. 

“I finally understood why my well-meaning comments often fall flat. Thanks to the Enneagram, I now know how to frame my feedback so that people really hear it. And honestly, the most valuable thing I learned? Just three minutes of truly listening.”